We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Skinologies (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://skinologies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
6 Dec 2020 02:56
Recommend this . quality really good!
5 Dec 2020 01:12
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
3 Dec 2020 03:06
it's a really low priced , everything else in the store is also great
2 Dec 2020 12:22
I had a lot of question about quality and delivery and store was really helpful. Thank you so much!
2 Dec 2020 01:04
Buying from this store was a good choice. price is pretty low yet the quality is amazing
29 Nov 2020 12:09
super nice item! my roommate is delighted with my new
27 Nov 2020 12:14
all as described! Thanks
26 Nov 2020 12:29
That's a brand new , and the quality is more than high
25 Nov 2020 03:29
Got it in my mail this couple of hours ago. Super excited about giving it a try!
21 Nov 2020 01:35
This inexpensive turned out a really great solution for me
19 Nov 2020 08:01
quality + very very fast shipping! excellent store!!
14 Nov 2020 12:53
For my budget is the perfect solution
14 Nov 2020 02:30
bought this low priced 2 weeks ago. the order is already here, huge thanks to the seller!
12 Nov 2020 03:01
For my budget, is the perfect solution. This shop rocks!
11 Nov 2020 01:00
Great! Quality super! Fast delivery! Thank You
9 Nov 2020 12:03
Bought a brand new from this shop. Awesome!
9 Nov 2020 12:00
the store is just the best. savings for are totally worth it
8 Nov 2020 12:00
Received in a reasonable amount of time. Glad with the purchase
8 Nov 2020 08:47
Thanks to the seller who asks the best price for on the whole platform. Awesome!
8 Nov 2020 01:16
With such a discount, is just what i was looking for
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.