We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Skinologies (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://skinologies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
3 Dec 2020 12:37
This store asks the lowest price for , thanks to the seller
3 Dec 2020 02:17
Thanks for free delivery and for good service.
2 Dec 2020 03:38
Just the best. Savings for are 100% worth it. The store is awesome
1 Dec 2020 12:34
with or without a discount is freat value for money
29 Nov 2020 12:04
It is most likely the cheapest online out of all the options I've looked up. Thanks to the store owner
28 Nov 2020 12:00
matches the product description in full
28 Nov 2020 12:00
overall quality is outstanding!
28 Nov 2020 09:44
Accurate sizing and excellent quality. Good work!
28 Nov 2020 02:47
is so high quality!! Will buy more soon :)
19 Nov 2020 12:45
arrived in time and there are no defects. Goods meet the expectations.
19 Nov 2020 02:24
totally worth its price
18 Nov 2020 04:33
liked the design. totally cool!
17 Nov 2020 12:57
amazing , thank you!
14 Nov 2020 12:00
Everything came quickly, thank you, I am really happy.
14 Nov 2020 04:08
This store offers the best price for , great deal!
13 Nov 2020 04:07
Arrived ahead of time. Quality is excellent!
12 Nov 2020 01:14
just received, no flaws found
9 Nov 2020 01:16
Brand new for such a modest price in a reputable webstore? I didn't even have to think twice :)
8 Nov 2020 01:57
If you're looking where to buy online, you'll find no place better than this store. thanks to the seller!
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.